FAQ

How do I install my shelf?

Check out my installation videos!

*Click on the video or the link to view

Is hardware included in my purchase?

"Set of 2 Thin Wood Shelves with Metal Brackets" have all hardware necessary for installation included.

All other orders may have hardware included for no extra charge ONLY if requested. If you need hardware, please request it in the comments section after your purchase.

"Hardware" will consist of 3" wood screws to screw the bracket to studs and 1 5/8" wood screws to screw the shelf to the bracket.

Specialty hardware like drywall anchors or masonry bolts are not included.

How can I assure the finish will match my existing piece of furniture or flooring?

If you have a certain piece of furniture that you'd like your shelves to match, make sure to view my finish key to choose your finish or contact me for more finish options. I have more finish options available if needed.

Rustic-Shelf-Finish-Key

How long before I get my order?

Unless otherwise noted, my processing time is 2-3 weeks. Shipping takes an additional 2-7 business days depending on your location (areas closer to CA will take less time vs east coast areas).

If you need your order to be rushed, contact me before purchasing to discuss the rush fees for your order as well as the estimated rushed timeline.

How do I order a custom size or finish?

For any custom inquiries simply shoot me an email with your requests and i'll get back to you with a quote!

What if I'm not happy with my purchase

I want you to be completely satisfied with the item I have made for you. If for any reason, you aren't happy with your item, contact me within 24 hours of receiving your package and I will arrange a refund for the purchase price, minus shipping.

*This excludes custom orders and orders over $100*

*After 7 days, all sales are final*

For orders over $100 full refunds are only available if the item is damaged, non-functional or received in a state that isn't described by the items listing description. If this applies to your order I will be happy to fix the item for you at not cost to you. If I am unable to send you the item as it was described, you will be refunded once your order has been shipped back to the return address on the shipping label.

*All custom orders of any kind are non refundable*

How can I track my order

Once your order is shipped, you will receive a shipping notification via email with the tracking number included.

If after 3 weeks you have not received an email, send me a message and I will provide an update for you, as well as, give you the tracking number if for some reason the email was not delivered.